The Great Lakes Coffee Roasting Company Contact | 248.745.0000 | |

Now Hiring: Front Desk Admin

Position Summary: The Front Desk Admin responsibilities include but, are not limited to answering phones, handling wholesale orders, setting up new accounts, creating invoices, processing UPS Orders, and assisting with accounts receivable. The ideal candidate will successfully work with our sales, roasting operations, and accounting team to create an experience that provides excellence in coffee quality and service execution for our wholesale customers. Accurate data entry is a must for this position.

You’ll be Accountable for the following,

  • Responsible for coordinating the Wholesale Customer process from answering incoming calls/emails, taking product orders, creating invoices, hitting daily delivery/UPS shipping deadlines, following-up on customer inquiries.
  • Daily review of Customer Support process and events to identify problems, concerns, and opportunities for improvement to provide direction and enhance wholesale customer experience and achieve operational goals.
  • Set the culture for an experience that connects and builds a sense of community with our wholesale customers. Sense of urgency in hitting deadlines and responding to wholesale customer needs. Must be able to type 65 wpm minimum.
  • Responsible for friendly and welcoming communication with wholesale customer on out-of-stocks, back orders, coffee changes, and invoice amounts prior to delivery to the customer.
  • Responsible for checking for accuracy on all paperwork and data entry including but not limited to: invoicing, cash/credit card/ACH/EFT Receivables and filing for customer paperwork as requested by a supervisor/management.
  • Reviewing and providing accurate information on all cash receipts, Tally Sheets (Roasting Schedule), daily deposits, General Ledger, and Nightly Report.
  • Preparing professional and accurate letters, proposals, and/or communication with vendors as requested by management.
  • Operate with integrity, honesty and knowledge that promote the culture, values and mission of Great Lakes Coffee Roasting Co.

Core Skills and Abilities Needed:
Written & Verbal Communication | Highly Organized | Detail Oriented | Balance Priorities | MS Office Skills | Superior Customer Service Skills

This list is not intended to be exhaustive, but represents the core functions of this role.

Please email Megan Childers with your resume to apply.

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Avalon provides Hearth and Soul and FREE cappuccino! to Detroit

avalonAvalon International Breads proudly launches Hearth and Soul Coffee Bars in partnership with neighbor and fellow local business, Great Lakes Coffee, with a cappuccino giveaway. From 7-11 am on Monday, May 4 at “Avalon on The Boulevard” (in the lobby of Henry Ford Hospital on W. Grand Blvd) and Friday, May 8th at Avalon’s flagship store at 422 W. Willis, Avalon loyal-ists and curious newcomers alike can enjoy free espresso and traditional Italian cappuccinos (American-sized lattes are $.50), featuring Great Lakes Coffee’s new “Hearth and Soul” blend, developed exclusively for Avalon International Breads. Long considered the “Hearth and Soul” of Detroit and ground zero of the resurgence of “Mid-town,” Avalon is experiencing a resurgence of its own. Two years after the launch of its 50,000 square foot Bakehouse in the “Beltline” district on Detroit’s east side, Avalon is starting a new chapter of its much-loved coffee service. flourIn addition to introducing Detroit to artisan baked goods made with 100% organic flour in 1997, Avalon was long home of the only espresso machine in the city, importing Italian roasted cof-fees from Seattle and organic coffee from Massachusetts. “After researching new coffee part-ners for months, we found the perfect one in our back yard!” said Avalon co-founder and CEO Jackie Victor. “Great Lakes Coffee brings over two decades of coffee roasting experience and a passion for quality to our staff and our customers. We are excited to not only support a fellow locally-owned business, but reduce our carbon footprint by serving wonderful coffees roasted less than 30 miles away. Partnering with Great Lakes Coffee fulfills both our quest for quality and our triple bottom line (earth, community, employees)”. Since 1994, The Great Lakes Coffee Roasting Company has likewise been a pioneer in the culinary land-scape of Metro Detroit. What began as an importer of Italian-crafted espresso machines and Italian-roasted coffee, quickly expanded into technically advanced coffee roasting operations. With its new store-front just blocks from Avalon, Great Lakes Coffee shares Avalon's passion for the City of Detroit, the local community, and the freshness and purity of its products. "It seemed only fitting that these two Midtown gems should come together in support of each other's values for great food and great community," said Greg Miracle, founder and president of The Great Lakes Coffee Roasting Company. For more information, contact or call 313-832-0008.
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