Coffee:

We do not accept returns on coffee due to the perishable nature of coffee. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at 248.745.0000 within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

Merchandise & non-coffee items:

We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Roastery, they can’t be returned to our café locations. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to info@greatlakescoffee.com (or call us at 248.745.0000). We will contact you with information on how your return will be processed. We will not refund the price of shipping.

All returns should be sent to:

The Great Lakes Coffee Roasting Co.

Attn: Mail Order Return

389 Enterprise Ct.

Bloomfield Hills, MI 48302

The following terms and conditions govern all use of the greatlakescoffee.com website (hereinafter referred to as “Website”), and all content, services, and products available at or through this Website. The Website is owned and operated by Coffee Creations, Inc. dba The Great Lakes Coffee Roasting Company (hereinafter referred to as “GLC”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein, and all other operating rules, policies (including, without limitation, GLC’s Privacy Policy – below) and procedures that may be published from time to time on this Website by GLC (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Website or use any of services or functions provided in the Website. If these terms and conditions are considered to be an offer by GLC, acceptance is expressly limited to these terms. This Website is intended for and available only to individuals who are at least 13 years of age.

Your greatlakescoffee.com Account.
You agree that you are liable for any and all purchases made through your greatlakescoffee.com account, and assume full responsibility for taking reasonable action to safeguard your account information to prevent unauthorized purchases. You further agree to notify GLC promptly should you become aware of any actual or potential compromise of your account information, so that GLC may immediately intervene and take appropriate actions to safeguard GLC’s legal interests.

Content Posted on Other Websites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which greatlakescoffee.com links, and in-turn with those websites and webpages that link to greatlakescoffee.com. Greatlakescoffee.com does not have any control over those non-GLC websites and webpages, and therefore accepts no responsibility for their contents or their use. By linking to a non-GLC website or webpage, GLC neither represents nor implies in any way that it endorses such websites or webpages. You are responsible for taking precautions as necessary to protect yourself and your computer systems and/or electronic devices from viruses, worms, Trojan horses, and other harmful or destructive content. GLC disclaims any and all responsibility for any harm resulting from your use of non-GLC websites and webpages.

Copyright Infringement and DMCA Policy.
Just as GLC requests and expects others to respect its intellectual property rights, GLC in-turn respects the intellectual property rights of others. If you believe that material located on or linked to greatlakescoffee.com violates your copyright, or other intellectual property rights, you are encouraged to notify GLC immediately in accordance with GLC’s Digital Millennium Copyright Act (”DMCA”) Policy. GLC will respond to all such notices, including as required or as appropriate the removal of the infringing material, or disabling all links to the infringing material.

Intellectual Property.
This Agreement does not transfer or convey from GLC to you any intellectual property, whether owned by GLC or any third party. All rights, title, and interest in and to such property shall remain (as between the parties) solely with GLC. The Great Lakes Coffee Roasting Company name and trademark, and the greatlakescoffee.com Website and URL, and The Great Lakes Coffee Roasting Company “circle logo” trademark, and lake freighter “mugship logo” trademark, and the various proprietary blend names and original artwork and designs, and all other trademarks, service marks, graphics, and logos used in connection with greatlakescoffee.com, are trademarks or registered trademarks of GLC or GLC’s licensors. Other trademarks, service marks, graphics, and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any GLC or third-party trademark.

Changes.
GLC reserves the right, at any time and at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check, this Website following the posting of any modifications or changes to this Agreement constitutes your acceptance of those modifications or changes. GLC may also, at any time in the future, offer new or revised services, and/or features, through this Website. Any and all such new or revised services and/or features shall be subject to the terms and conditions set forth in this Agreement.

Termination.
GLC reserves the right to terminate your access to all or any part of this Website, at any time, with or without cause, with or without notice, and effective immediately. If you wish to terminate this Agreement, or your greatlakescoffee.com account, you may do so by discontinuing your use or accessing of this Website. All provisions of this Agreement, which by their nature should and shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties.
This Website is provided “as is”. GLC, and its suppliers and licensors, hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither GLC, nor its suppliers and licensors, makes any warranty that this Website shall be error free, or that access thereto shall be continuous or without interruption.

Limitation of Liability.
Under no circumstance shall GLC, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability, or other legal or equitable theory for: a) any special, incidental or consequential damages; b) the cost of procurement or substitute products or services; or c) for any amounts that exceed the fees paid by you to GLC. GLC shall accept no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Coffee Return Policy:
GLC does not accept returns of coffee due to the perishable nature of coffee. However, we are willing to resolve errors or problems as they may arise from time to time. If you experience any issues with your coffee, or if there are errors in your order caused by us, please contact us at 248.745.0000 within 2 days of receiving your order. We will do our best to ensure that you are satisfied, providing you notify us within this time period.

Merchandise & Non-Coffee Items Return Policy:
GLC is committed to your satisfaction with your purchase. All Returns or Exchanges of non-coffee merchandise must be initiated within 30-days of the purchase date. Items purchased online can only be returned directly to our Roastery. Merchandise purchased online cannot be returned to any of our café locations. Please email us directly with your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange. Your email correspondence should be directed to info@sgreatlakescoffee.com. You may also contact us by phone at (248) 745-0000, Monday through Friday between 8:30am and 5:00pm EST. We will respond accordingly with information as to how your return will be processed. We will not refund the price of shipping.

All returns should be sent to:
The Great Lakes Coffee Roasting Company
Attn: Website Order Returns
389 Enterprise Ct.
Bloomfield Hills, MI 48302

Security for Your Credit Card.
GLC does not store any sensitive card holder information. When you place an order with us, your information is encrypted using strong encryption and directly and securely transmitted to our card processor. Our card processor is a leader in secure payment processing, and is fully compliant with all industry standards, including PCI compliance. On subsequent orders, or in the case of subscriptions, the card processor uses the stored information to process the charge, and notifies us that payment has been processed. GLC staff does not have access to any sensitive card holder data at any time during an electronic online purchase through this Website.

As Is.
All items sold are sold “As is” and without warranty of any kind. GLC disclaims any warranty whether implied or implicit.

Indemnification.
You agree to indemnify and hold harmless GLC, its contractors, its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of this Website, including but not limited to your violation this Agreement.

Miscellaneous.
This Agreement constitutes the entire agreement between GLC and you concerning the subject matter hereof, and may only be modified by written amendment signed by an authorized executive of GLC, or by the posting by GLC of a revised version of this Agreement. Except to the extent applicable law, if any, provides otherwise, this Agreement, and any access to or use of this Website shall be governed by the laws of the State of Michigan, excluding its conflict of law provisions, and the proper venue for any disputes arising out of, or relating to any of the same, shall be the state and federal courts located in Oakland County, Michigan.

PRIVACY POLICY

Information That is Gathered.
As is common practice with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page, and time of visit.
Cookies will be used to remember visitor preferences when interacting with this Website. Where registration is required, the visitor’s email and a username will be stored on the server, along with shipping and billing addresses, and any preferences.
GLC’s third party credit card processor stores all credit card information. This credit card processor conducts the entire credit card transaction using industry standard 128 bit SSL encryption. The only information relative to credit card payment transactions that is collected and stored is a record that the transaction took place.

How the Information is Used.
The information is used to enhance the visitor’s experience when using this Website to display personalized content. E-mail addresses will not be sold, rented or leased to 3rd parties. If you make a purchase, GLC will send you a confirmation email. If you sign up for our newsletter or mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email or newsletter list simply by clicking the ‘unsubscribe’ button.

Customer Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you receive. You may be able to block cookies via your browser settings, but this will prevent you from access to certain features of this Website.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting this Website. The site won’t work properly if cookies are turned off. Also, the cookies may be used to track your return visits to this Website.

Changes to Policy
We reserve the right to change this policy at any time at our sole discretion. Changes will be posted on our Website.

THE GREAT LAKES COFFEE ROASTING COMPANY – TERMS AND CONDITIONS:

EFFECTIVE: February 1, 2018

Coffee Creations, Inc. dba The Great Lakes Coffee Roasting Company (hereinafter referred to as GLC) offers this website to allow you to shop for coffee and other products online, to locate GLC’s products and cafe locations, licensed cafes, and grocery/retail stores that carry our products, and to provide information about our company, our processes, our programs, and our coffees. By using this website, you agree to these terms and conditions. This website is intended only for the use of persons eighteen (18) years of age or older. GLC reserves the right to modify or update these terms and conditions at any time at our sole discretion. Please be sure you have read and agree to our current terms and conditions.

Privacy. GLC is concerned for your privacy. Please read our Privacy Policy (above), which outlines how this site will collect information about you, how information will be shared and secured, and certain rights you have with respect to your information. We reserve the right to modify or update our Privacy Policy at any time at our sole discretion. Each time you visit this website, you agree to all terms of our current Privacy Policy.

Trademarks. GLC is the owner of specific trademarks, logos, illustrations, and packaging designs, all of which represent our company, our intellectual property, our values, and our interests in providing outstanding specialty coffees and other related products. We own several trademarks, logos, trade dress, and/or service marks that are identified by the “TM” notation. These include The Great Lakes Coffee Roasting Company name, our “circle logo” design which incorporates that name in the design, our “mugship” lake freighter design, and specific coffee blend names such as “Motor City Blend”, “Corktown Blend”, “Mackinac Island Blend”, “Detroit French Roast”, “Hydro Espresso Blend”, “Dark Horse Espresso Blend”, “Up North Blend”, “Autumn Mornings Blend”, “Wintersleep Blend”, “Yule Brew”, among others, along with the proprietary blend formulas represented by these blends. You may refer to GLC’s trademarks in a manner that is not intentionally misleading and clearly acknowledges GLC’s rights and ownership of these marks, names, and formulas. By using this website, you acknowledge our ownership of our trademarks, names, and formulas, and agree not to challenge those rights. You may not use any of GLC’s trademarks, logos, trade dress, and/or service marks in any manner that would lead to confusion as to the source of any product or service, in any manner that would falsely suggest that GLC is affiliated with, endorses, or sponsors any product or service, or in any manner that would disparage our trademarks and our brand. Our website or blog postings may include references to trademarks that belong to other parties. These trademarks are the property of their respective owners, which may or may not be affiliated with GLC in any way. As such, we do not authorize you to use any third party’s trademarks.

Copyright. As between you and us, we own and reserve all right, title, and interest in and to our website. This includes the copyright in the software and code that allow you to operate the website and the copyright in all content including text, graphics, and images. We hereby grant you a limited non-sub-licensable revocable license to use our website for your personal and non-commercial use only. You may not copy, distribute, perform or display publicly, prepare derivative works based from, or use our website except as expressly provided in these terms and conditions unless you receive our prior written permission. You may not use our website to collect proprietary data, account information, or other information. You may not reverse engineer any part of our website. We reserve the right to terminate your license to use this website if you do not comply with these terms and conditions.

Accuracy of Information. We attempt to be as accurate as possible. However, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is current, complete, accurate, and/or error-free. All weights and size dimensions are approximate. All features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice, at our sole discretion. GLC makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We may make changes in information about price and availability at any time without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise at one of our café or licensed café locations, or as sold in one of our wholesale client locations. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund. In the event a product is listed at an incorrect price, or with incorrect information due to typographical error in editing or updating the Site, or error in pricing or product information received from our suppliers, GLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GLC shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, and your order is canceled, GLC shall immediately issue a credit to your credit card account in the amount of the charge.

User Accounts. Users of this website eighteen (18) years of age and older may register for an account to purchase products. If you are under eighteen (18) years of age, you may not register for access to an account, and you may only purchase our products through and with the consent of a parent or guardian. When you register for an account, you hereby represent that:

You meet the minimum age requirements posted on the website;

The information you provide is accurate, current and complete, and you agree to maintain and promptly update your information so that it remains accurate, current and complete;

You will be responsible for all activities and transactions that take place, and all materials posted by you or anyone using your account;

You will be solely responsible for maintaining the secrecy and security of your account, and your password, and for restricting access to your computer.

We reserve the right to terminate any user account or cancel product orders at our sole discretion. Users eighteen (18) years of age and older may also sign up to receive our newsletter publications or promotional emails from us. When you ask to be placed on our email or newsletter list, you hereby confirm that you are over eighteen (18) years of age, and that you wish to receive promotional emails from us. If you are receiving promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email sent to you by us to unsubscribe.

Reviews and Other Submissions. Occasionally, we may elect to provide samples of our coffees, or merchandise, or other incentives to bloggers who post reviews that may appear on our website. We require bloggers who post reviews of our products to disclose the nature of any product sample or incentive we have provided in all such posts. When you submit material to us (including comments, photographs, and other content) such as through our website, by email, or through social media, you (a) acknowledge that you have read and agree to these terms and conditions; (b) grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable (including the unlimited right to sublicense to others) right to use, copy, publically perform, display, distribute and create derivative works from any content or material you submit; (c) represent that you own all rights, title and interest in and to that material; and (d) agree that we may publish all material, including but not limited to material that may contain indicia of your personal identity, or that of others. You may not submit content to the Site or use it in any manner that:

Is offensive, violent, promotes racism, bigotry, hatred, harassment or physical harm of any kind against any group or individual;

Is libelous or slanderous;

Is intended to cause commercial harm to us or to benefit a third party at our expense;

Exploits people in a sexual or violent manner, is pornographic or contains nudity, violence or offensive subject matter or contains a link to a website containing such material;

Involves any automated use of the system such as, but not limited to, using scripts to add friends or send comments or messages;

Collects others' names, personal information or contact information by electronic or other means for the purpose of sending unsolicited communications;

Constructs any links from any page on our website to any other site on the internet, or frames any page from our website on any other website;

Uses any automated or computerized process we have not previously authorized to access, obtain or download data or content;

Circumvents or modifies, attempts to or assists another in circumventing or modifying any security technology or software that is part of our website;

Interferes with any standard technical measures used by copyright owners to identify and protect copyrighted works;

Transmits or disseminates any kind of material that contains viruses, bots, worms, warez servers, or any other computer code, files, or programs that interrupts, destroys, or limits the functionality or operation of any computer software or hardware or telecommunication systems of third parties, interrupts the normal execution of communications, interferes with or interrupts the services provided on this website, or otherwise permits the unauthorized use of or access to a computer or a computer network; or

Uses the website and its services in a manner inconsistent with any and all applicable laws and regulations.

We have the right, but no obligation, to remove any submitted content for any reason. We may, at any time and at our sole discretion, remove any content that violates these terms and or is deemed to be objectionable or inappropriate for any reason.

Third Party Links. From time to time, this Site may contain links to websites that are not owned, operated or controlled by GLC or its affiliates or assigns. All such links are provided solely as a convenience to you. If you use these links, you will leave the GLC Site. Neither we, nor any of our respective affiliates, are responsible for any content, materials, or other information located on or accessible from any other website(s). Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this Site, you do so entirely at your own risk.

Copyright Claim Policy. We do not permit anyone to post materials on our website that infringe upon the copyrights of others. If you believe any content on our website infringes upon your rights, or if you are acting with consent on behalf of someone who does, please send us notice through our Copyright Infringement Claims Procedure (see below). 

DISPUTE RESOLUTION & ARBITRATION AGREEMENT ("Arbitration Agreement"):

Scope of the Arbitration Agreement.  Considering the potentially high cost of legal disputes, both you and GLC agree that any legal dispute between you and GLC concerning or arising in any way out of a purchase from this website, your enrollment and/or participation any rewards, special offers, correspondence, or other program or communications between you and GLC, or your participation in any other program or service provided by GLC shall be resolved through binding individual arbitration, unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or GLC may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.  The term “dispute” means any dispute, action, claim, or other controversy between you and GLC, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Informal Dispute Resolution.  Either party asserting a dispute shall first try, in good faith, to resolve the dispute by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation), and allowing the receiving party 30 days in which to respond.  Notice shall be made by first class or registered mail (1) to The Great Lakes Coffee Roasting Company, 389 Enterprise Ct., Bloomfield Hills, MI 48302; or (2) to you at the postal address on file with GLC, or as provided in your customer profile.  Both you and GLC agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

Right to Opt Out of this Arbitration Agreement.  You may opt out of this Arbitration Agreement within the first 30 days after the earliest of the first time you; (a) make a purchase from this website; or (b) sign-up for any program or service provided by GLC. You may also opt out of this Arbitration Agreement within 30 days after we notify you regarding a material change to this Arbitration Agreement.  You may opt out by sending an email to GLC at info@greatlakescoffee.com, or by standard US Mail to The Great Lakes Coffee Roasting Company, 389 Enterprise Ct., Bloomfield Hills, MI 48302. You should include your printed name, mailing address, and the words “Reject Arbitration” in your correspondence. 

How Arbitration Works.  Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and GLC agree otherwise, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with GLC). If you live outside the United States, any arbitration will take place in Bloomfield Hills, MI.  GLC will pay all filing, administrative, arbitrator, and hearing costs, and waives any rights it may have to recover an award of attorneys’ fees and expenses against you. 

Waiver of Right to Bring Class Action and Representative Claims.  All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you, and shall not affect any other customer. You and GLC also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities, and in so doing you and GLC hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit, or private attorney general arbitration, and any joint or consolidated lawsuit, or joint or consolidated arbitration of any kind.  If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.

 Governing Law and Other Terms.  This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law.  To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the laws of the State of Michigan will govern. GLC will provide notice of any material changes to this Arbitration Agreement. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.  Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope.  However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver. 

Severability. If any provision of these terms and conditions is found to be illegal or unenforceable, the remaining provisions of these terms and conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable.

Entire Agreement. These terms and conditions, and our Privacy Policy, constitute the entire understanding and agreement between you and us with respect to the use of our website.

Feedback. We welcome your feedback, suggestions, and other communications regarding our website and the information, products, and services made available through our website. Feedback may be provided through our website, social media forums, email, mail, surveys, verbal communications, or other means. By providing such feedback you understand and acknowledge that:

Any feedback you provide is the exclusive property of GLC;

We may use your feedback in any lawful manner we deem appropriate without notice, permission, or compensation; and

You have assigned to GLC all worldwide rights, title, interests, copyrights, and other intellectual property rights in, to and from your feedback.

You should only provide feedback that you wish for us to use accordingly. 

Contact Us. You may contact us at: The Great Lakes Coffee Roasting Company, 389 Enterprise Ct., Bloomfield Hills, MI 48302. Customer Service - (248) 745-0000, Monday through Friday, 8:30am – 5:00pm EST.

Copyright Infringement Claims Procedure. We do not permit anyone to post materials on our website that infringe the copyrights of others. We have adopted and will follow the procedures outlined in Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, to address claims that copyright-protected material has been placed on our website without permission from the copyright owner.

Notice to Designated Agent.If you claim ownership of copyright in material posted on our website, and you believe that posting it infringes your copyright, or if you are authorized to act on behalf of a person who makes such a claim, you may send us notice of your claim by filling out and submitting this form or you may send an email or regular mail to the following:

Mail:
The Great Lakes Coffee Roasting Company
389 Enterprise Ct.
Bloomfield Hills, MI 48302

Email: info@greatlakescoffee.com

Phone:
(248)745-0000, Monday through Friday, 8:30am – 5:00pm EST.

Notice Requirements.To be sure we are able to address your claim, you must include the following information in your notice:

Your physical or electronic signature. The notice should be signed either by the copyright owner of the infringing work or by someone authorized to act on the copyright owner’s behalf;

Identification of the copyrighted work you claim was infringed. If multiple copyrighted works are covered by the same notification, you may provide a representative list of the infringed works.

Identification of where on our website the copyrighted material can be found. Please provide a complete URL and any additional information necessary to enable us to locate and identify the claimed infringing material.

Your contact information. Please provide an address, telephone number, and, if available, an email address at which we can contact the complaining party.

Certification of Infringement. The notice must certify that the complaining party has a good faith belief that use of the material on our website is not authorized by the copyright owner, its agent, or the law.

Certification of Accuracy. The notice must also state that the information supplied is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you fail to comply substantially with these notice requirements, you may experience delay while we seek supplemental information. In the event we are unable to obtain supplemental information that substantially complies with these requirements, we may deny your request to remove or disable the material. 

Takedown Upon Notice. Upon receipt of proper notification of claimed copyright infringement, we will respond promptly to remove, or disable access to, the material. 

Counter Notification. After disabling or removing the alleged infringing material, we will take reasonable steps promptly to notify the user who posted the material that the material was removed or access was disabled. Thereafter, the user may provide a counter notification. To submit a proper counter notification a user must provide:

A physical or electronic signature of the user providing the counter notification.

Identification of the material that was removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled.

A statement by the user that "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled."

The user's full name, address, telephone number, and user name.

If the user's address is located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court in which my address is located and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."

If the user's address is not located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court for any judicial district in which The Great Lakes Coffee Roasting Company may be found, and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."

Actions Upon Counter Notification. Upon receipt of a counter notification of the type described above, we will promptly provide the person who gave the original notice of infringement a copy of the counter notification. We will also inform the original claimant that we will replace the removed material or cease disabling access to the material unless we receive notice, no more than 10 business days thereafter, that the claimant has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material. 

Repeat Infringers.Posting infringing materials is a violation of our website's terms and conditions. We will not permit repeated violations of this policy. In appropriate circumstances, we may terminate any user account, disable the user’s password, or take other appropriate action with respect to any user or users if we make a reasonable determination that the user or users are repeat infringers.

Misrepresentations.The DMCA, 17 U.S.C. § 512(f), provides for penalties against persons who knowingly materially misrepresent that material or activity is infringing or that material or activity was removed or disabled by mistake or misidentification. If you have questions about any notification or counter notification to be provided hereunder, please seek advice from knowledgeable counsel. THE INFORMATION PRESENTED HERE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE.