Return Policy

Return Policy Coffee.

We do not accept returns on coffee due to the perishable nature of coffee. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at 248.745.0000 within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

Return Policy Merchandise (non-coffee items).

We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Roastery, they can’t be returned to our café locations. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to info@greatlakescoffee.com (or call us at 248.745.0000). We will contact you with information on how your return will be processed. We will not refund the price of shipping.

All returns should be sent to:

The Great Lakes Coffee Roasting Co.

Attn: Mail Order Return

389 Enterprise Ct.

Bloomfield Hills, MI 48302